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Thứ Ba, 28 tháng 4, 2015 Service Cloud Consultant (US Location Negotiable) + - Accenture - San Francisco, CA

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Accenture's Emerging Technology Practice is seeking talented Service Cloud Professionals to join our growing team. By joining Accenture you can make great ideas happen for some of the world's most dynamic companies while working for a world class SFDC consulting organization.

We are seeking Service Cloud Professionals with specific experience in Business Architecture, Functional Solutions or Technical Architecture related to enterprise Service Cloud implementations. Some of the experience and skills we are looking for in each area include:

Business Architect:
Well rounded expertise in all aspects of contact center operations (work distribution, scheduling, forecasting, process improvement, training, performance management, and continuous improvement).
Ability to create operational process flows, define case reasons, routing rules, reporting requirements, support the interface design, UAT, change management and user migration.
Customer service business process design experience.

Functional Architect:
Experience working with business process and development teams to design, implement and deploy Service Cloud applications to a wide variety of clients at the enterprise level
Ability to develop business requirements and functional designs to effectively demonstrate solutions that address customer requirements
Knowledge of Call Centers, Contact Centers or Delivery Centers, including an understanding of key operational metrics and performance indicators used to manage a Customer Support environment and knowledge of the relationship between a Customer Support environment and other Business units

Technical Architect:
Experience implementing and Service Cloud platforms.
Broad technical background and expertise in all aspects of the Service Cloud platform including cloud applications, security, and integration to technical and non-technical audiences.
Experience with end-to-end solution architecture definition and implementation including application architecture, integration architecture, data, performance and security architecture and expertise in how Salesforce integrates with the key technology enablers used within a Customer Support environment.


Basic Qualifications:
Bachelor's Degree
Minimum of 3 years of Service Cloud implementation experience and/or Contact Center/ Customer Service operations experience
Minimum of 3 years of experience developing requirements, process and/or technical solutions
Ability to travel up to 80%

Preferred Skills Requirements: certifications (Admin, Service Cloud Consultant)
Experience with Oracle-Siebel, ServiceNow or SAP
Customer service business process design experience
Ability to facilitate requirements and design sessions with 10-20 client stakeholders
Design through deploy experience.
Background with technical architecture and security concepts (integration patterns, architecture styles, data security).
Understanding of key SFDC architectural concepts (e.g. API and governor limits).
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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