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Thứ Năm, 16 tháng 4, 2015

Customer Outreach Coordinator #25075 - Puget Sound Energy - Washington

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JOB SUMMARY: Puget Sound Energy is building a new Customer and System Projects organization encompassing preconstruction activities such as project management, design, engineering and permitting. We are empowering employees to deliver first-rate customer service, build the distribution system knowledge and capabilities needed to ensure business continuity, and expand the career development opportunities available. This new organization will help drive our strategic objective to be our customer’s energy partner of choice. Come be a part of this exciting transformation!

We are looking for a Customer Outreach Coordinator to join our team. This role coordinates customer outreach for utility construction projects using media including graphics, web, video, print and others. The Customer Outreach Coordinator will also support project managers and other project team members by leading the development and execution of customer communication plans, tactics and strategies. This may include creating, developing, and editing customer outreach materials; and manage internal and external communications. The Customer Outreach Coordinator will ensure that the Project Management group is in compliance with Corporate Communications brand guidelines, policies and standards.

This is an excellent opportunity to play an integral role within PSE to help us better serve the environment, our customers and the communities in which we serve. PSE provides an environment where all employees are valued, respected and provided with the opportunity to achieve maximum performance. We offer a comprehensive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive cafeteria-style benefits, 401(K), a company paid retirement pension plan and an employee assistance and wellness program. Gain the energy to do great things through a career with Puget Sound Energy!


JOB RESPONSIBILTY: • Manually input and update project information on the PSE website.

  • Lead and deliver communications plans for Customer and System Distribution Project Management and provide support to other initiative and communications teams as needed.

  • Identify the needed communications tools for each project. Coordinate with Corporate Communications team members and or contractors assigned to support communications to produce materials/tools (e.g., graphics, web, video support, printing, notices, etc.), and coordinate consistency in PSE messages, voice and brand. Use tools and templates to generate project outreach materials. Develop and coordinate collateral needs such as, customer address lists. Use necessary programs such as SAP in developing and implementing outreach materials.

  • Support the Communication Program Managers as need in their assigned regions or projects (e.g., assisting with public outreach related to larger infrastructure projects).

  • Ability to work nights or weekends as needed.

  • Support emergency incident duty (e.g., storm duty).

  • Performs other duties as assigned. MINIMUM QUALIFICATIONS:

  • Associate’s degree in Communications, Media, Business or related field. Equivalent combination of education and experience may suffice.

  • 2 years’ related communications and customer outreach experience

  • Excellent written and oral communication skills

  • Ability to support complex projects with cross functional teams in a fast paced environment.


  • Bachelor’s degree in communications, media, business innovation, strategic leadership/management or related field

  • Experience with public infrastructure outreach.

  • Ability to collaborate effectively in peer management teams.

  • General knowledge of gas and electric utility rates and related business objectives, to include operations, customer service, finance, and corporate relations.

  • Proficiency with Adobe Suite

  • Experience with public infrastructure outreach

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A sound investment, Puget Energy is the holding company for one of Washington State's largest utilities, Puget Sound Energy. The...

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