PerkinElmer is a global technology leader driving growth and innovation in the Environmental and Human Health Science markets. PerkinElmer leverages deep scientific knowledge and expertise in the development of the most comprehensive suite of scientific laboratory services from instrument maintenance and enterprise solutions to scientific consulting services to optimize laboratory efficiency.
This position will play a leadership and hands-on role in the delivery and support of dynamic IT solutions targeted to enable world class delivery of services and support across our global company.
Key responsibilities include:
Partnering with service and support leadership across PerkinElmer to define and prioritize technology initiatives that deliver against our strategic priorities. Assist in connecting the execution of these initiatives to tangible business results.
Actively leading and managing the delivery of a portfolio of projects, applying sound project and risk management practices and ensuring high quality systems are deployed and maintained.
Building and leading a global IT team made up of employees and partners tasked to deliver and support these solutions
Maintaining and communicating a strategic roadmap that maximizes the value of our technology investments.
Experience required:
10 years of IT experience with demonstrated organizational leadership
4 full lifecycle implementations of a major CRM solution, including either SAP CRM, ServiceMax / SalesForce.com , or other leading technology platforms.
5 years of experience focused on delivering solutions that enable a global field service operation, including experience with call center management, service contracts management, field scheduling and dispatch, mobile repair, parts logistics, knowledge management and other related disciplines.
2 years of experience focused on delivering solution to support a professional services operation, including sales support, project management and operations.
Possess a strong mix of project management, functional and technology experience.
Possess strong communication skills with experience interacting with a variety of levels in the organization, from divisional presidents to individual contributors.
Strong problem solving and strategic thinking skills
Customer focused, driven to deliver solutions in a dynamic environment.
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