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Thứ Sáu, 27 tháng 3, 2015

Return Coordinator - Bob's Discount Furniture - Taftville, CT

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Position Summary:

Responsible for real time systems accuracy maintenance during delivery team release. Accountable for IDOC and discrepancy report review and reconcilement. Records, researches and resolves open delivery and return issues in cooperation with Returns Department for close-out of delivery dates. Will maintain an open flow of communication between Delivery Managers, Depots, Customer Care, Returns and WMS Operations, supporting a cooperative Management Team to address and resolve interdepartmental issues.

Essential duties and responsibilities:

1. Perform SAP / RP adjustments in real time while releasing delivery teams using updated release procedures.

2. Perform open delivery / return research, one and three days out from delivery.

3. Log and review store / accounting requests to PGI / PGR documentation.

4. Maintain an open dialog with depots addressing discrepancies, held merchandise, go-backs and other critical issues to increase accuracy and visibility of merchandise and customer satisfaction.

5. Sustain working knowledge of all procedures and policies for system interface and customer account management.

6. Provide regular feedback to WMS Lead / Manager.

Other Duties:

1. Review and correction of SHIPCON IDOC errors. Report to WMS Lead / Manager.

2. Maintenance of Truck Release Log.

3. Provide support for administrative / clerical functions as needed.

Decision Making Responsibilities :

All decision making responsibilities are under the direct supervision of the WMS Lead / Manager. Work is performed within standard practices with limited opportunity for un-reviewed decision making.

Financial Responsibilities : This position will affect customer accounts. Review and changes to a customer’s account may be determined by the Coordinator and must conform to guidelines approved by WMS Manager.

Supervisory Responsibilities : This position does not have direct supervisory responsibilities. May provide routine information and support to less experienced staff.


Education and Experience Qualifications

-High School or equivalent experience in a Warehouse atmosphere

Some Excel experience preferred

Qualifications/Knowledge, Skills, Abilities -

Types 35-40 words per minute

Strong verbal/written communication and organizational skills

Skilled at multi-tasking and managing competing priorities.

Working knowledge of Windows Applications including Word,

Excel and Outlook .

Detail oriented and accurate Good problem solving skills Demonstrated ability to quickly recognize and diagnose trend and patterns in inventory transaction data. Must be able to work flexible hours determined by the needs of the department including weekends and evenings.


This position will be provided with on the job training in addition to more departmental or Company training as needed. ADA Job Description Percentage of Workday Stand 8% Walk 10% Sit 80% Climb 0% Stoop, kneel, crouch or crawl 0% Lift and/or Move- Indicate in pounds 2% (no more than 25 lbs) Shifts: Tuesday thru Saturday (Monday shifts on six day delivery weeks) 8.5 hr shift, between hours of 9:30a and 10pm, Overtime as needed Flexibility within shift hours is a must

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