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Thứ Hai, 23 tháng 2, 2015

Manager, Application Services - ADP - Georgia

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Req # 102989

Job Title


Manager, Application Services


Job Category


Operations


Work Location


GA Home Office GA (N/A - Home Address - 20099)


Employment Status


Full-Time


Job Description


Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more.


We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.


Responsibilities:


As GlobalView Applications Manager you will be responsible for leading a team required to provide 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.


Responsibilities:


Develop, organize and lead team, including coaching, training, monitor and manage work activity.

Resource planning and scheduling.

Input into interview and selection process.

Participate and provide input on developmental/performance activities of team.

Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.

Develop and conduct lifecycle mini-project solutions.

Deliver effective client communications and ticket management/resolution via CRM.

Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.

Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management.

Attend client facing meetings as required.

Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.


Prepare functional specifications and change control requests; including design and configuration details.

Test and document change control requests.

Because we pride ourselves on the provision of World Class Service to all our clients some after hours and public holiday work may be required from time to time.


Qualifications:


Strong SAP Payroll/HR applications experience with specific knowledge of:


Enterprise/Personnel Structure

Payroll Configuration

Time Management

Configuration

Rules and schemas

Understanding of Authorizations

International Leave

Postings to finance

Excellent understanding of Payroll Processing Methodology

Understanding of Employee Self-Service/Portal an advantage


Ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.

Identify causes, relationships, implications and solutions.

Demonstrate knowledge and application of key methodologies employed by Application Support Team.

Provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.

Excellent verbal and written communication skills.

Client Focused.

Ability to Mentor and Guide other associates in area of expertise.


Remote position within the US


ADP TECH


About ADP


Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success.
Consistently named one of the "Most Admired Companies" by FORTUNE ® Magazine, and recognized by Forbes ® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.


EEO Statement


ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.







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