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Thứ Tư, 12 tháng 2, 2014

SAP NS2 TQM Project Manager Job - SAP - Rockville, MD

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Ref-Code: US-58302439-EN-14-001

Work area: Consulting

Expected travel: 0% - 100%

Career status:

Employment type: Regular Full Time


SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.SAP NS2 is recognized for its world-class service and support offerings to public sector clients. We continuously strive to further improve our service portfolio and engagement programs with the goals of optimizing our customer's solutions and safeguarding their operations. SAP Support premium engagements (SAP MaxAttention, SAP Safeguarding) are tailored solutions for the implementation, operation, and upgrade of SAP solutions. This program is the new leading edge of the SAP support offerings for large customers. It is unique in the IT-market. For the execution of our premium engagements we are looking for Technical Quality Managers (TQM) working onsite at our customer's premises. As a TQM you will act as SAP's Support front office lead within the customer's IT-organization. You will architect the service plans to the customer's needs and head the service delivery. You will be involved in the customer's SAP projects as a supervisor from SAP's point of view, thus proactively safeguarding implementations, operations, and upgrades. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP Support on project level.


As TQM you will be responsible for the following tasks:

  • Understand the customer's solution landscape and business processes

  • Acquire the role of a trusted SAP advisor inside the customer organization

  • Create detailed engagement and service plans and drive their execution

  • Coordinate involvement of SAP Support resources onsite and in the back office Identify top issues, define according action plan and drive the resolution process

  • Report to management and executive level


Minimum of 5 years of professional experience with at least 3 years in a public sector / federal customer facing role. Excellent customer management skills. Proven ability to work with customers on project- and senior management level. Project management experience is preferred. Broad understanding of SAP solutions and NetWeaver technology Broad understanding of the SAP organization U.S. Citizenship is required


Bachelor degree is required for this role.U. S. Citizenship is required for this position.

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