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Thứ Tư, 25 tháng 12, 2013

Support Engineer Job - SAP - Newtown Square, PA

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Ref-Code: US-58033742-EN-13-002

Work area: Software - Development Operations

Expected travel: 0% - 30%

Career status:

Employment type: Regular Full Time


COMPANY DESCRIPTION


SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.SAP America, Inc. seeks a Support Engineer at our Newtown Square, PA location to deliver onsite and remote services for MaxAttention, Safeguarding and Mission Critical Support, such as escalations and task forces, and MCS Back office, including optimization, assessment, technical integration/ validation, and empowering trainings and workshops.


EXPECTATIONS AND TASKS


Perform root cause analysis and deliver services in very complex environments for specific areas in the top customer segment. Play a key role in war room engagements. Deliver onsite services as Team member for critical customers. Drive analysis of system landscape and technical issues. Lead analysis of system and application operation. Deliver onsite services as functional expert for broad area of topics. Cover at least one are a of expertise within E2E Solution Operations, such as E2E Root Cause Analysis and diagnostics (including certification), E2E Change Control Management, E2E Business Process Integration and Automation Management, E2E Enterprise SOA. Deliver technical integration validation including performance analysis and optimization of E2E business processes, data consistency analysis, and check of critical interfaces regarding performance and transactional correctness. Initiate and lead new initiatives and activities for preventive services. Develop concepts for service, business process, and product development. Provide feedback to development to enhance/adapt existing services, business process, products, and functions. Build expert knowledge and develop support services for new products, component, and ramp-up solutions. Adapt standard service products to customers' individual needs. Serve as a driver in projects and as key project member. 30% travel required.


WORK EXPERIENCE


Experience must involve the following: ABAP and JAVA programming; SAP Process Integration; Integration technologies; Enterprise SOA based platform; and at least one of the following areas within E2E Solution Operations: E2E Root Cause Analysis and diagnostics (including certification), E2E Change Control Management, E2E Business Process Integration and Automation Management, E2E Enterprise SOA. 30% travel required.


EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES


Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field and 3 years of experience required. Will also accept a Master's degree and 2 years of experience.







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