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Thứ Ba, 19 tháng 11, 2013

Senior Regional Implementation Group Specialist Job - SAP - Palo Alto, CA

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Ref-Code: US-57866759-EN-13-002

Work area: Customer Service and Support

Expected travel: 0% - 30%

Career status:

Employment type: Regular Full Time


COMPANY DESCRIPTION


SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.SAP Labs, LLC seeks a Senior Regional Implementation Group Specialist at our Palo Alto, CA location and various client sites nationwide to support application-related tickets and manage issues related to all productive customers.


EXPECTATIONS AND TASKS


Work to bring new customers up to production and work with engineers, partners, product management, consultants, and large customers to solve "how-to" questions as well as bug/performance issues. Provide first and second level product support. Work with engineering and product management to resolve issues. Proficient in SAP Carbon Impact, S&OP and EERM product functionality, and provide ad hoc support in the onboarding and/or product testing cycle. Willing and able to grow into a Product Manager or Solution Architect role. Serve as the customer's voice into engineering and product management and provide ongoing strategic customer engagement in coordination with field and organizations, including assisting in strategic sales efforts. Work with an ecosystem of partners and consulting teams to provide world class Customer satisfaction. 30 % travel required.


WORK EXPERIENCE


Experience must involve the following: working directly with external customers; applying database concepts (including data models and SQL); accountability for customer satisfaction; implementing customer projects and resolving customer issues by coordinating with internal (project managers, consultants etc.) and external stakeholders (customers); direct experience with helping companies to respond to environmental regulations; technical requirements gathering from customers; analysis of customer data using Excel to present best case scenarios; conducting training sessions (onsite and remote); and utilizing mathematics (algebra and statistics) in a business setting. 30% travel required.


EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES


Bachelor's degree in Technology, Computer Applications, Environmental Studies, Computer Science, Engineering or a related field and 6 years of experience required. Will also accept a Master's degree and 4 years of experience.







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