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Thứ Ba, 19 tháng 11, 2013

De-escalation Architect Job - SAP - Palo Alto, CA

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Ref-Code: US-57867287-EN-13-002

Work area: Software - Development Operations

Expected travel: 0% - 0%

Career status:

Employment type: Regular Full Time


SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.SAP America, Inc. seeks a De-escalation Architect at our Palo Alto, CA location to be responsible for critical situations for SAP's MaxAttention customers, and production down situations for all other customers.


Assess situation from a technical and business perspective. Determine the necessary steps to reinstate the business during outages through root cause analysis, issue fix, or workaround development. Communicate status and action to customer and SAP's top management as needed. Develop tools and methodologies to ensure supportability of new technologies. Conduct root cause analysis, and provide optimization services. Serve as an expert for on-demand services. Responsible for bottleneck analysis, hardware resource and OS related issues. Act as Oracle RAC implementation and coordination contact for the U.S. Interface with development support of other database flavors and hardware partners.


Experience must involve database development, including Oracle DB; assisting customers with database data corruption and start up issues; SAP Basis architecture; third-party interface database technology; and analyzing customer business processes to provide technical and functional action plans to address imminent production down situations.


Bachelor's degree in Computer Science, Mathematics, Engineering, Technology, or related field and 6 years of experience required. Will also accept a Master's degree and 4 years of experience.

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