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Thứ Năm, 26 tháng 9, 2013

SAP Technical Solutions Systems Manager - Evergreen Packaging - Memphis, TN

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Position Summary

This position is a leadership role within the IT group, reporting directly to the Director of SAP. In addition, the incumbent in this position will be a member of the CIO IT Leadership Team.

The purpose of this position is to be accountable for the leadership and day-to-day management of the Evergreen SAP Technical Administration Team to deliver solutions to the EPI global organizations and regional business units. The SAP Technical Administration Team maintains the systems at optimal performance, availability and efficiency. The incumbent will be responsible for managing and directing technical projects in the design, build and deployment of technologies within the SAP ecosystem and support of other integrated systems and business processes.

This position includes responsibility for managing a highly technical team that supports SAP infrastructure (Basis Services) and development (ABAP Development etc.). The position will collaborate and coordinate closely with the onsite functional team and the off-shore technical teams to deliver stable, highly available business systems. The position will also have responsibility for special projects as well as a significant number of smaller applications related to financial, manufacturing and logistics services.

This position is expected to analyze current technologies for efficiency and capability and to deliver effective applications to the Evergreen business users within a defined strategy and vision laid out by the CIO IT Lead Team. As such, this person will consult with, directly advice, as well as lead the SAP technical team through SAP best practices to drive strategic direction of how these products/ systems can be configured optimally to meet Evergreen needs.


Responsible for managing the day-to-day operations of the applications environment and deliverables on multiple concurrent projects for development, enhancements, and defect remediation for assigned applications portfolio.

Provides highly valued strategic consulting level support and guidance through key IT initiatives.

Consults with the CIO IT leadership team to set short-term strategic technical direction for several end-to-end SAP application systems or infrastructure technologies.

Coordinates through the development and manages all delivery activities and act as the escalation point for all development and build issues specific to projects.

Communicates decisions, priorities, and relevant project information to appropriate levels of staff regarding finance business unit requests, projects, and initiatives.

Proactively shares knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of SAP Applications.

Create & support custom applications in SAP to resolve business process challenges.

Prepares and presents project plans and reports representing the installation, configuration, maintenance and support of the SAP systems, including Solution Manager, SAP NetWeaver Solutions, SAP Business Suite Solutions and associated components and 3rd party tools.

Prepare and/or contribute to budgets and other resource planning reports.

Facilitates the planning and execution of business changes through the use of technology. Serves a lead role in enabling the business to achieve their objectives through the effective use of technology


Number of direct reports (Employee or Contractors)


Total number of employees/Contractors supervised


Estimated annual project budget


Key Performance Indicators

SAP landscape uptime of 99% or better

SAP Technology improvements deliver measurable business benefits

Increased implementation and usage of SAP functionality across all EPI businesses

Adherence to architecture design and IT policies by EPI businesses


Basic Qualifications

Bachelor's degree or Master's degree in Computer Science, Engineering, Information Systems, Business Administration

Minimum 10+ years of progressive IT experience

Minimum 7 years of experience with SAP, including exposure to an SAP support environment

Expert knowledge of SAP suite applications and extensive experience in SAP System Architecture and Technical Project Management of SAP systems; Broad exposure is preferred.


E ssential

Expertise in problem resolution and interpersonal communication

Knowledge of major business processes (Order to Cash, Procure to Pay, Plan to produce and install to decommission) with experience leading multiple implementation projects

Coordination of delivery teams within various domains

Strong functional and technical knowledge of SAP modules:

Effectively understand and communicate the implications of business process decisions and their implementation in a global SAP environment

Experience overseeing off-shore resources/teams. Some vendor management experience.

D esirable

Understanding of Business process re-design

Applications development and interfacing third party system


Experience in managing SAP implementation projects- requirement gathering, scoping, estimation, staffing.

Ability to lead and develop diverse teams including managing third party resources in remote locations

Experience in business system solution development and architecture

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