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Thứ Sáu, 27 tháng 9, 2013

SAP IT Enduser Support Senior Specialist Job - SAP - United States

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Ref-Code: US-57626822-EN-13-001

Work area: Consulting

Expected travel: 0% - 90%

Career status:

Employment type: Regular Full Time


COMPANY DESCRIPTION


SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. SAP Enterprise Support, the industry-leading proactive support offering focuses on business continuity, business process improvement, protection of investment and reducing total cost of operations (TCO) by helping customers to increase efficiencies and to decrease system downtime. SAP Enterprise Support model provides tools, processes, and services that enable continuous improvement, holistic application lifecycle management for continuous innovation, business and operational process improvements, and levers to address TCO.


EXPECTATIONS AND TASKS


The Support Advisory Center Advisor performs the following mission critical support tasks: •Remote support for Top-Issues acting as an additional escalation level, enabling 24X7 root cause analysis for problem identification and action plan definition together with the different SAP support backbone teams part of Active Global Support •Provide initial assessment or setup service including Enterprise Support readiness check, Continuous Quality Check service delivery planning in collaboration with Enterprise Support customers, including scheduling and delivery coordination •Provide SAP Enterprise Support Report or Service and Support Report •Perform remote primary certification of the SAP Customer Center of Expertise •Assist customer in enabling the End-to-End Solution Operations standards •Provide assistance to customers during critical project and operational milestones in the application lifecycle •Actively drive the communication and follow up with the customer on the functional and technical level.


WORK EXPERIENCE


This role could be suitable for either a recent IT and Business Graduate or someone with 1-5 years of experience.


EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES







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